Step-by-step to the ideal solution of your big pain points

Initial familiarisation with your company, processes and challenges

Our approach is based on long-term partnerships. It is therefore essential for us to develop a deep understanding of your company, your markets and your customers. What makes your business unique? What products or services do you offer?

At the same time, we need to identify your biggest pain points and understand what has been done so far to solve them. Big pain points could include not only technical problems, but also organisational or process challenges.

For example: Your product import process frequently fails, resulting in the online shop displaying outdated information. Updates only appear days later. The manufacturer of your e-commerce software does not provide support for your on-premise solution and a costly migration to the cloud seems unavoidable. The shop has no supplier portal and your teams are inundated with incompatible file formats for product data that do not meet quality requirements. Your management is planning to expand the catalogue, but the shop is already suffering from performance issues.

At the end of this step, we will provide you with a detailed list of your biggest challenges and pain points.

Documentation of the system landscape and analysis of the existent IT department

In the second step, we analyse in detail how your systems interact with each other, which technologies you use and how these are integrated into your network. We also take a close look at the skills of your developers, product owners, architects and analysts.

The result is a comprehensive documentation of your system landscape, visualised in a server diagram, as well as an overview of the skills of your IT teams.

Definition of long-term goals and development of a vision for the future

Working closely with all stakeholders, we identify your long-term goals and develop a clear vision for the future of your shop. We document the current requirements and examine various strategies to realise your vision.

We analyse the advantages and disadvantages of these approaches and provide objective and detailed advice. If commercial products play a role, we clarify the options for you directly with the manufacturers.

The result of this step is a rough estimate of the costs and effort of the various strategies, a future system landscape diagram and a prioritised list of requirements based on the MoSCoW method.

Presentation to the upper management and decision-making

We accompany you at all important meetings and offer comprehensive advice to help you make the best decisions. If there are any changes to the proposed strategies, we adapt our analysis accordingly and support you in making adjustments.

We define KPIs to measure progress. Also, setting milestones for short and long-term goals will ensure that the vision is broken down into achievable steps.

Agile development and implementation of solutions

As the market changes rapidly, we work in short development cycles of 2-4 weeks. At the beginning of each cycle, you can adjust the direction of the project. Close communication with stakeholders during the agile cycles is extremely important to ensure the relevance of the functions developed.

Our team is flexible and can focus on new requirements at any time if old requirements no longer meet the needs of the business. This enables you to react quickly to changes in the market and among your competitors.

An example: A customer started with the development of a company-wide search function and an import module for a marketplace. Three months later, it turned out that the department, which generated 70% of the turnover, needed to react to new delivery and payment options from the competition. We then developed a module that supported additional services and different item types. This module, which only had 3 web pages, then transferred the shopping basket to the old shop, which we configured with new payment methods. We then continued the development of the search and import module.

Continuous optimisation of development processes

At regular intervals, we review together how the development process can be improved. Sometimes it is not new tools that are required, but new roles or communication channels to increase efficiency.